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CONTACT INFORMATION
Response time
Monday – Friday
9am – 5pm AEST
FREQUENTLY ASKED QUESTIONS
Can I exchange an item for another size?
Size exchanges are subject to availability. Contact our team with your order number and the size you need. If the replacement size is unavailable, we may offer another return option in line with our Returns Policy.
What is your returns policy?
Eligible items may be returned within the timeframe stated in our Returns Policy, provided they are unworn, unwashed and returned in their original condition with tags attached. Final sale items may not be eligible for return.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but once an order has entered processing or has been dispatched, changes may no longer be possible.
What are your shipping times?
Orders are generally processed within 1 to 3 business days. Delivery times vary depending on your location and the shipping option selected at checkout. You will receive tracking details once your order has been dispatched.
Do you ship internationally?
Yes. Never Fold ships to selected international locations. Available destinations and shipping costs will appear at checkout. International orders may be subject to customs duties, taxes or import fees charged by the destination country.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to follow its progress.